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In the basic seven tools of quality the process data are collected using O a. A process diagram. O b. Sequences of parameters. Oc. A check sheet. O d. Problems association. When the firm benchmark its speed, cost structures and quality levels then this is known as O a. Product benchmarking. O b. Proposal benchmarking. Oc. Strategic benchmarking. O d. Performance benchmarking. Organisational learning requires O a. Organisational performance appraisal. O b. Learning environment that lacks encouragement. Oc. A structure that reinforces and rewards learning. O d. Training that misleads employees. Market is shaped by O a. The technology that utilized by the suppliers in developing the resources. O b. The supplier's strategy in the production process. O c. The management strategy that deployed in the supply chain. O d. The customers