$**$Please answer Only question $1$ using draw.io

:)

Debra's Visit to an Emergency Department $($ED$)$

Background: Debra suddenly felt something wrong with her eyes. Understanding that it would be impossible to see her family doctor on an early Saturday morning, she got into a car and rushed to the hospital.

Process description: When she arrived, she took a look at the time. It was $7$:$40$am$.$ She walked into the ED$,$ and a receptionist asked her to fill up a form, writing down her first name and last name. The receptionist entered the information in the system, and she was given a number: $189.$ She looked around and found the sitting area was empty. She was hoping for a short wait.

Thirty minutes later, Debra heard a call of her number and followed the instructions to go to room $2.$ She quickly stood up and walked to the room, where a nurse was sitting in front of a computer. She signaled Debra to take a seat beside her. After Debra sat down, she explained the procedure, "Morning! I will take your blood pressure and ask you a couple of questions. Okay?" Debra nodded. After five minutes, the nurse finished. Debra went back in the hallway with a wristband around her right wrist.

Five minutes later, she heard a call of her number again. She walked to the receptionist, where her contact information was taken. It took about five minutes to register her information. She was called again and then led to one of the waiting rooms inside the ED$.$ She waited in the room for thirty$-$five minutes. Then, a doctor came by$.$ His name was Jeff. He asked Debra a couple of questions about her symptoms and performed an examination of her eye. It took about $15$ minutes. Then the doctor said that a specialist was necessary. He left the room and told the nurse to contact an eye specialist. Then Debra was led to another room to wait. During the wait, the doctor wrote a referral and nurse $2$ contacted the specialist. After $25$ minutes of wait, Debra heard a call of her name. She was given a referral for an eye specialist and then let go$.$

Table $1$ List of tasks performed during Debra's ED visit

$\backslash$table$[[\backslash$table$[[$Task $($ordered in the order of$],[$occurrence$)]],\backslash$table$[[$The person$],[$who$],[$performed$],[$the task$]],\backslash$table$[[$Time$/$duration$],[($in mins$)]]],[$Context: patient arrived at the ED at $7$:$40$am$],[$Fill up a form,Patient,$3],[\backslash$table$[[$Enter information in the$],[$system$]],$Receptionist,$3],[,$Patient,$1],[$Wait$,$Patient,$30],[$Checked blood pressure,Nurse $1,5],[$Wait$,$Patient,$5],[$Registered patient,Receptionist,$5],[$Led patient to a waiting room,Nurse $2,2],[$Wait$,$Patient,$35],[,$Doctor,$15],[\backslash$table$[[$Instructed nurse to contact$],[$an eye specialist$]],$Doctor,$3]]$

$\backslash$table$[[$Led patient to a waiting room,Nurse $2,2],[$Wrote a referral,Doctor,$5],[$Contacted an eye specialist,Nurse $2,20],[$Wait to be called,Patient,$25],[$Signed off patient,Receptionist,$5]]$

Based on the case, complete the following task:

Create a BPMN diagram $($use pools and lanes$)$ to capture the current process $($use message events and flows whenever you can. No need for information artifacts, timer events, error events, subprocess$)$

Perform process analysis by applying the qualitative process analysis techniques $($value classification and waste analysis$)$

Calculate cycle time and cycle time efficiency $($show how you calculate it; you can show screenshots of Excel calculations$)$

Identify heuristics you've used and create a table with three columns: Column one Activities, Column two Change recommended, and Column three Heuristic$($s$)$ applied and Explanations. Focus only on the activities that you have changed. Explain the rationale for the heuristics $($e$.$g$.,$ what wastes or performance impact$)$

Submission requirements

Submit one single file $($e$.$g$.,$ PDF or Word$)$ containing all the required content listed ahove

The content shall be structured in the same order as the tasks listed ahove

The BPMN diagram shall be embedded in the file $($can be a screenshot; make sure the diagram is clear enough to read$)$

Failure to comply with the requirement will result in a $10\%-$mark reduction.