please answer part D

providing supporting samples/templates to show practical implementation of the solutions

(solutions are better leadership and communication skills)

II. The Scenario (A Case Study) Asia Pacific Exchange Pte. Ltd. (APEX) is one of the leading human capital management and development companies, based in Singapore with its global IT shared services known as Global IT Services (GITS) located in Malaysia has embarked on a new project to enhance its human capital management operations. The first wave will be concentrated to South East Asia and the implementation will be deployed by local markets. At present, markets located throughout South East Asia are using locally developed application to record human capital management activities information. The first-level support (L1) is being rendered by local IT and second level (L2) is supported by the local application vendor. Previously the cost for software support maintenance was managed locally within each market which has resulted high in IT cost for both capital and operating expenses. Unfortunately, every market provides similar support framework which has created duplication among markets within the South East Asia Region due to decentralisation of systems being used. Thus, by implementing this project, significant contribution such as reduction in capital/operating expenses, centralized support from GITS, global governance and many more value added are gained. Please refer to section V. Table 1 for the list of departments directly and indirectly involves in this project. Due to the urgency for centralising support and cost reduction, the project was scheduled to be completed within duration of 6 months from the date of commencement. The project is named as 'Human Capital Project' (HCP). This is a critical and complex project which involves various department including subject matter experts (SME(S)) from GITS. A Project Manager was hurriedly assigned from GITS-PMAC who has a good working knowledge of the various regional office locations. The current Project Manager portrays strong 'global/regional project management' and technical skills. However, he lacks leadership qualities and interpersonal skills. d) Providing supporting samples/templates to show practical implementation of the solutions Breakdown of Criteria (100%): . a) Discussion of Issues (15%) Provide explanations of the common failures for IT projects b) Mapping of Issues/Solutions/Tools/Techniques (15%) Presented in a format of a table c) Justification of Solutions (35%) Relation to the case study is crucial d) Samples (35%) Samples provided must be actual representations of the case study's implementation