Please answer the below questions to your best knowledge.

1 Your supervisor is seeking your advice on managing a conflict. After a failed meeting with the other party, she is having trouble getting them to agree to a second meeting. She is convinced that there is potential for a mutually beneficial resolution. Framing the conversation around collective goals is one way to encourage the other party to engage in discussing their conflict.

True

False

2 Which of the following managers is exhibiting the highest emotional intelligence?

A.Jenessa, who admits to mistakes when she makes them

B.Rayford, who sometimes empathizes with his employees

C.Rita, who avoids conflict

D.Angelina, who cannot motivate her employees to commit to her vision

E.Eugene, who uses coercive power frequently

3 Fayiz worked hard to communicate with a wide range of employees in different departments, levels, and roles, why a new flex-time policy was being put into place. Helping them understand the need for the new policy should increase their willingness to make any necessary but unanticipated adjustments as the policy is being implemented.

True

False

4 You are coaching Nancy, a leader who is leading a change initiative to consolidate two formerly siloed groups. Nancy is frustrated that she is experiencing strong and vocal resistance to change from a senior member of one of the groups. Her intention to avoid that individual and put down the resistance may represent a missed opportunity for the change initiative.

True

False