Please answer the following questions $($access the current situation; identify the problem areas; come up

with solutions$)$

$1.$ What is Ty$-$D$-$Home$$s Net Promoter Score $($NPS$)?$

$2.$ Is this NPS good? Bad? Average?

$3.$ Because Alexander is able to identify each response as a specific customer $($by their e$-$mail

address$),$ and so tie that response to the information that he has in his customer database,

he is able to perform much more specific analyses beyond the overall NPS