please answer the following

When you visit the web site for Hyatt hotels, you can look at pictures of its newest hotels, register for its continuity programs and make reservations quickly. Because the site is inviting, attractive and fun to browse, customers perceive the Hyatt hotels to also be this way. By designing it this way, Hyatt has used clue management. Select one: True False When thinking of the service marketing triangle, external marketing refers to communications a firm uses to make promises to customers regarding service delivery. Select one: O True False Service employees who depend on tips or commissions for income are likely to face greater levels of organizational/client conflict than employees who receive a straight salary. Select one: o True False