Please answer the Question 3rd. And, provide the full details with in text citations and references. Thanks!

Q1. Describe the Costs of Quality and find an example outside of the textbook to explain a product or service that has experienced this and how it has affected their business. Q2. Identify a problem you have faced that doesn't seem to have an obvious root cause. Use the 5 Whys method to find the root cause. Q3. Choose a product or service and a) Define 2 quality characteristics important to customers, and explain how you would measure them; b) If you determine that the quality characteristics are not sufficient, what remedies would you employ