Question: Please answer the question broadly: Question 1: Suggest a criteria to evaluate a company's performance before and after it execute Total Quality Management or ISO

Please answer the question broadly: Question 1: Suggest a criteria to evaluate a company's performance before and after it execute Total Quality Management or ISO 9000 quality system (design a framework which consists of parameters or characteristics which can be used to collect data and be measured, for example, the customer complaints number and nonconformance rate of products before and after its execution of quality system, etc.)

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