Question: Please answer the Questions below into details Q2a) Cite any organization of your choice as a case study, provide a general profile of the organization

Please answer the Questions below into details

Q2a) Cite any organization of your choice as a case study, provide a general profile of the organization and develop a service blueprint to reflect the service operation of the organization.

Q2b) Why do you think your organization organizes itself this way? Examine the process carefully and discuss problems that have ensued in the organization that are echoed in the blueprint but do not add value to the customer.

Q2c) Redevelop the blueprint showing the steps that can be modified or eliminated to improve the overall customer experience.

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