please answer the questions correctly and clearly.

Case One: Answer the following 3 questions - (3 Marks each question: 3x3= 9 Marks) You need to read the assigned case study - Text Book: Pages -362& 363. - Write the questions before answering each one. Case Two: Susie had been working as a teller for two years in a major bank. She never smiled or talked to the customers. Whenever she was asked a question she answered rudely. Her supervisor has told her a lot of times to improve her attitude. (2 Marks each question: 3x2-6 Marks) 1. What do you think her supervisor should do to warn her officially and taking into consideration the labor law in Kuwait? 2. Which customer need/s is NOT being met in this situation? Case Three John has just been promoted in his job. To celebrate, he decided to take his family to the local restaurant. When his family arrived at the restaurant they were told they would have to wait for a table. They were not told how long they would have to wait. Forty minutes passed, then an hour. A family that arrived later than them got seats before John's family! After waiting for 90 minutes, John and his family left the restaurant. John was very, very angry (2 Marks each question: 3x2-6 Marks) 1. If you are the customer service supervisor how would you deal with this situation? 2. Which customer needs were NOT being met in this situation