Please answer the questions utilizing the materials covered in chapters $17$ of Quality Management for Excellence, Introduction to Total Quality, $8$th $($Goetsch & Davis$).$

Chapter $1$

The Total Quality Approach to Quality Management $($Goetsch & Davis$)$

Essay Questions

$1)$ What is the definition of quality?

$2)$ What are the two views of quality and how do they differ?

$3)$ Identify and discuss the key elements of total quality.

$4)$ Identify and explain the contributions made by Deming, Juran, and Crosby for total quality.

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Chapter $2$

Quality and Global Competitiveness $($Goetsch & Davis$)$

Essay Questions

$1)$ Explain the relationship between quality and competitiveness.

$2)$ Identify and explain factors that inhibit competitiveness.

$3)$ Explain how the global advantages and disadvantages of U$.$S$.$ companies are impacted by the quality management practices in Asian countries.

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Chapter $3$

Strategic Management: Planning and Execution for Competitive Advantage $($Goetsch & Davis$)$

Essay Questions

$1)$ Define strategic management and competitive strategy.

$2)$ Describe the strategic planning process including SWOT analysis.

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Chapter $4$

Quality Management, Ethics, and Corporate Responsibility $($Goetsch & Davis$)$

Essay Questions

$1)$ Define the term ethics as it applies in the total quality environment.

$2)$ Identify and explain the models that are used for making ethical decisions.

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Chapter $5$

Partnering and Strategic Alliances $($Goetsch & Davis$)$

Essay Questions

$1)$ Distinguish between partnering and strategic alliances.

$2)$ Identify and discuss the emerging issues in supply chain management.

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Chapter $6$

Quality Culture: Changing Hearts, Minds, and Attitudes $($Goetsch & Davis$)$

Essay Questions

$1)$ Distinguish between a quality culture and a traditional culture.

$2)$ How is a quality culture established and maintained?

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Chapter $7$

Customer Satisfaction, Retention, and Loyalty $($Goetsch & Davis$)$

Essay Questions

$1)$ Explain the process of identifying external customer needs.

$2)$ Explain the concept of customer loyalty versus customer profitability. Identify a real$-$world example of this aspect.