Please Answer these question 5. In your Change Management Project Plan please include planning for the timing of approvals and indicate which positions in the organisation will approve each activity. 7. Develop a Communication Plan for educating staff on the changes and their implementation, including what communication activities will be undertaken, by whom and when, and what the key messages of the communication activity will be

CASE STUDY BSBINN601 - Lead and manage organisational change Background: Australia Post delivers mail to millions of Australians every year and to over 190 countries worldwide, and during 2017 they posted an after tax profit of $95.4 million (Australia Post, n.d.). You have been employed by Australia Post on a one year contract as a Change Manager to implement the extension of trading hours from 12pm to 5pm on Saturdays in 5 post offices in NSW. This is a pilot program (to test out the change) prior to changes being rolled out in post offices across Australia. Change management involves extensive consultation with internal and external key stakeholders, and can include development of a wide range of documentation. For example, policy and procedures manuals, communication plan and materials, training plan and materials, reporting plan, development of key performance indicators, and a review plan for ongoing feedback and monitoring to implement continuous improvement (QGCIO, n.d.). As this change process will be used for future rollouts in post offices across Australia, it is critical that extensive formal monitoring and evaluation be undertaken of these 5 post offices to identify any changes to the process that may be needed