Please answer these question from a service operations perspective.

1. In your own words, define service, services and service operations management.

2. What are the major sectors under which services fall?

3. State five common traits of services, in whichever sector they fall.

4. Describe the role of service operations management.

5. Describe the role or roles that services play in an economy.

6. What are the elements under each service sector? How do you see these developing in Jamaica? Are they significant or not?

7. Name two channels that are critical in the process of reaching consumers? What are they referred as and explain why this is so.

8. Explain why specialized firms are able to provide their services cheaper than manufacturing firms. Give examples of these in Jamaica.

9. Explain labour migration. What are the drivers of labour migration?

10. What is the Clark-Fisher Hypothesis? Name and describe the five different stages of economic activity, giving examples of each.

11. Define and differentiate, using examples, the stages of economic development purported by Sociologist Daniel Bell. In what stage would Jamaica, Trinidad, and the U.S. fall respectively?

12. What factors cause the transformation from industrial to postindustrial stages?

13. Explain in your own words the transactional nature of services and compare it with experienced-based relationships.

14. What is the consumer service experience and explain the principles on which it is based, with examples.

15. Explain the business service experience and provide in detail, the three dimensions on which it is based.

16. What are the sources of service sector growth?

17. Explain how information technology has influenced the service sector. What are the implications for the future?

18. What is innovation? How significant is it to the service sector?

19. Explain : Pull theory of Innovation Push theory of innovation

20. Describe changing demographics.