Question: please answer this 43 5 In service process re-design, service firms are required to manage their customer's reluctance/resistance to change successfully Explain how a telecommunication

please answer this 43 5 In service process

please answer this

43 5 In service process re-design, service firms are required to manage their customer's reluctance/resistance to change successfully Explain how a telecommunication service provider like "Zain" in Bahrain can handle this reluctance once it undertakes any .changes in its service process design ALT+F10 ( ) ALT+FN+F10 ( Mac). T V V 4 A TIT E: V 10pt V Arial V U I B

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