Question: Please answer this completely and relating to as a customer relations manager. onsider the organization or company that you currently serve, or consider an organization

Please answer this completely and relating to as a customer relations manager.

onsider the organization or company that you currently serve, or consider an organization or company that you once served. Think back on a change initiative that your selected organization or company adopted and implemented, and consider your own actions during the change initiative as a change manager.

During this change initiative, did you model the change behavior of the leaders of the organization? If so, how? If not, why not?

Was your approach to this change initiative value-laden or value-neutral? If value-laden, articulate these values. If value-neutral, explain this approach, as well.

Consider the change initiative as complete or nearly so. What do you mean when you talk about a change being successful? What criteria do you use? Do they relate to organizational performance? How can you determine this?

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