please answer this question in realtion to customer service representative

. STEP 3 - MAKING A CHOICE / PICKING A GOAL This step involves comparing your options, narrowing down your choices and thinking about what suits you best at this point in time. Consider the suitability of each option and decide which one is the best match to your aspirations and workforce needs. Before making the decision, consideratso: What are the perceived barriers/obstades and how can they be overcome Outside of work/school commitments The level of involvement required ALSO ASK YOURSELF What is my best work/training options? How do they match with my skills, interests and values? How do they fit with the current jobs market? How do they fit with my current situation and responsibilities? What are the advantages and disadvantages of each option? What will help and what will hinder me? What can I do about it? NOTE: Your goals must relate to acquiring or improving a skill, not getting a job. You must list 3 different goals that you want to work on. You can outline goals that are immediate to your actions for term break, practicum, or long-term. GOALS 1: . . . GOALS 2: GOALS 3: STEP 4-CREATING A GOAL SETTING PLAN "SMART GOALS Here you plan the steps you need to take to put your plan into action. Use all you have learnt about your skills, interests and values together with the information you have gathered about the world of work to create your plan. NOTE: You will need to set goals for 2 of the 3 goals you listed above. Each goal should have a minimum of 3 action in order to achieve it. Begin by asking yourself: What actions/steps will help me achieve my work, training and career goals? Where can i get help? Who will support me? At the end of this step you will have a plan to help you explore your options further (e.g. work experience, or more research); or