Question: please answer this question thanks Add comments here 7. Avoid, resolve or defuse conflict situations by: . Using assertive rather than aggressive communication . Using

please answer this question thanks

Add comments here 7. Avoid, resolve or defuse conflict situations by: . Using assertive rather than aggressive communication . Using 'i' statements to describe own feelings and needs, e.g. "i feel..." . Staying focused on the issue at hand and not discussing things that happened in the past . Avoiding generalising phrases such as "you always..." . Sticking to the facts and avoiding exaggeration . Using assertive rather than aggressive communication . Using 'i' statements to describe own feelings and needs, e.g. "i feel..." . Staying focused on the issue at hand and not discussing things that happened in the past . Avoiding generalising phrases such as "you always..." . Sticking to the facts and avoiding exaggeration . Knowing when to step away to avoid the conflict intensifying Comments: Add comments here 8. Refer any unresolved conflict situations to supervisor by: CHCCOM005 Assessment V1.1 NOV23 Last Accessed 2 . Describing a situation that cannot be resolved . Asking for help/guidance when an issue cannot be resolved . Asking for an external mediator to help resolve a conflict

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