please answer this questions it's so important

1. Evaluate the risk factors in this project, and how risky is the project?
2. How well has the risks been managed in this project? What problems were encountered, and what management, organizational, and technology factors were responsibility for these problems?
3. What steps should have been taken to prevent a negative outcome of this project?

14 569 A Shaky Start for Healthcare.Gov CASE STUDY T he administration of dentak Obama has made Protection and Alone Care Action called me lo chief domestic accomplishment and the center pe of Obama's legacy Emito Obama's health care reform plans Healthcaresov a beach in change Website that facilitates the sale pe health insurance plans to US residents, people eligible to sign up for Medicaid and has a marketplace for small business The site allows users to compare prices on health Instance plans in their states to enroll in a plan they choose, and to find out if they quality for ernment health care subsidies Users must and create their own specific account fint, provid ing some personal information, in order to move detailed information about available healthcare plans in their area Healthcare pov was launched on October 1, 2013, as promised, but visitors quickly encountered numerous technical problems Sowane that ied digital identities to enrollees and ensured that they w only their own peronal data was overwhelmed Customers encountered cryptic errors and US chief technology officer Todd Pork steden Obers that Healthcare seches were cond by an unexpectedly high volume of users About 50.000-6.000 had been expect but the site handle 20.000 manns. Over 3.1 million people visited Healthcare so beween October and Ober 2013 White Hose is later and that Healthcare problems were caused by hich traffic volume but also by tware and system design des Street performed by contract day before the launch date revealed the site slowed tantially with only 1.100 smulucous user fewer than the 50.000-60.000 that were anticipated Technical experts found out that the site was riddled with hardware and can defect amounting to more than 600 ms that needed to be fixed A major contributor to these problems was the purt of the system design that requires create individual accounts before shopping for health c. This means that brown can shop they must input penna daha chandante computer systems buitor run by multiple vendons, including CGT Group developer of healthcare. Quality Son Services, and credi checker perian PLC ITALY part of this web of yes to work properly will be locked from entering the enchan retplace buck had been created where the weated with a war component and Oracle Identity supplied by Oracle Corporation that embedded in the checking Software Services woord with ace this part of the This em might have been verted if the med to be plans without fine thach the complex in proces Probleme pinto the third week of opet ching pulldows me that only worked intermitently decreasingly long wait times could not log in to create account. There was ficient computing capacity in the Herndon Virginia data center housing the system for the Many wers received quotes that were incorrect hem the featured prices dont grup It was estimated that only 1 percent of intermed consumers were able to enroll through these the first week of operations and many applic to insurers contained erroneous information Thousands of enrodes for Healthcare please ne in five at the height of the proble accurate asments to Mascade to pevate health plans. Some people were wrongly denied Irens received enrollent files from the federal when that were incomplete or inaccurate many as one on the imation in sing what bodies they may recen. So en reported bine deland with her ou people who believe they have med up for pular health an only to find that the Norcode the enrolet Carmen which the app with lente pay the the US federal com 2 of 3 How The Scenes to Medicare and Medical Services (CMS) und the development effort How CMS the charge of the entire CMS parceled out the work for din and me menting the Healthcare system to a number of different de contractors. The front end of the web (inchading the user interface was deve ped by the startup Development Seed The hack and where all the wavy duty como met de and transactions with replace w contacted to deal day of the Canadian multinational Chached S million for the project CGT theo contacted much of work to other companies. This com to digital entity authentication de Expert the dobar information were ned for its credit checking expertise CMS delines for the cowhower expected to attend meetings to meet the details of the specifications for the What the Relations beween CMS and its primary conce OG Federal ha deteriorated in the months prior to the Healthcare Launch Contact for different parts of the yem barely communication with each other Some experts also critican CMS decision toe database ofware from a comed Marktage, which handles data management dif ferently from more mainstream at mente companies such as stand Orade Work proceeded more slowly because of people were familiar with Marklep, and Marklage continued to perform below expectations at the Healthcare Website was launched The Website de bon they bed before we lives a number of software and hardware defects had been descued testing of they by insurers had been scheduled for July hat didn't begin until the third week in September CMS was responsible for testing the system during the final notis sowate developen ally software developen handle the portion of the testing for identifying remaining problems before weste the final product ad the account antionarponed och blems. As we cripples the large and very complete all at one have been beter to roll otwy functions allycol bewed that all function Health o with all the anticipad bells and white nunc authen the time qui complete and the war, it was impos Launch a full-function exchange by Oct. 1. But ermet officialsted that Oct. I was not the and has become patient with Corp of exces for middelines. The Obama ration ponding relations and policies until the summer of 2013, which meant that was had to deal with changing requirements The Healthcarentment is very complex. It comes to other federal computers work including SSA IRS VA, Office of Personnel Management, and the race Corps. It has to considerable amount of penalidomation, Inc ing income and into a Vital components were never secured There was insufficient to a data center to prevent the Wee from cash No backup for a Web site crash was created. The interaction between the data center where the information is on and the ystem poly configured out it had to be redesigned CMS had a warnings between March and July that the project was going ock, but did seek deep White House involvement or change the leadership wract, according to official Nional aides and from the period and Istration reported that inadequate management oversight and coordination among technical team prend maltime decision making and then responses to address themes with these The House Energy and Commerce Committee, which had been investigating Healthcaregow, found so evidence of communication between CMS and the White House even in July, when CMS technology oficial Henry Chao exprenderson concern about the project In March, a White House Website that trace the status of major overnment technology projects labeled the project high risk. oli attributed the downgrade to a lag in submit ting Information, and the project's status was upgraded the following month. The consulting Tim McKinsey to detailed the projectes pole tial risks in a presentation between March 3 and April to the top CMS official, Marilyn Tunnet wealth and Human Services Secretary Kathies Schell and to White House Chief Techno Office Todd Park developers for trying to live with all parts of Chapter 14 MP571 project leader to streamline decision-making it The McKinsey report anticipated many of the emphasized the importance of White House support CMS to meet the Oct. 1 launch date lut according to documents from the period and officials the White House's minimal involvement in the projects detalls didn't change after the McKinney report Hy July, CMS officials were growing alarmed about the projects including a shortage of salto dress the ever-mounting list of problems. They brought more personnel on board while bickering with contractors over the distribution of resources But the depth of the website's difficulties still didn't become apparent until weeks after the Oct. Itaunch The White House assembled experts from government and industry who worked frant cally to fix the system. The Obama administration appointed contractor Quality Software Services Inc. OSSI) to coordinate the work involved in fixing the Web site OSSI had worked earlier on the Web hack-end Former deputy director of the Office of Management and Budget Jeffrey Zients was appointed to act as the adviser to CMS In January 2014. Accenture replaced CGI Group as the Web sites lead contractor Work on fixing the Web site continued through October and November 2013, and the Web site appeared to be working more smoothly. For the vast majority of users, Healthcam gov was working mom than 90 percent of the time. Response time the time required for a Web page to load) was reduced from seconds to less than one. The incidence of error meses preventing people from using the we went from a percent down to 75 percent. But on November 13, the Obama administration revealed thul less than 27,000 people had signed up for pel- we health insurance using Healthcare gov. Only 137.000 people had done so by November 30. These nrollment numbers were well below what the po iment had forecast Healthcare.gov also forced the Obama administration to delay by one year an online exchange for small business Medical Services said on Nov. 19 that the govem about 2 million Overall cost for building the Web ched 5 million by October 2013 By early 2014. Healthcare so was working mach better but was not problem-tree. The Healthcare posite went down shonly after midnight March 2014 and remained when bout 45 am the following morning Ir then experienced another problem around on that same day that prevented news from creating account, while some people who already had accounts were unable to log in. Some of the hundreds of thousands of American trying to sn up for health care at the last minute of the enrollment period were unable to do so. Obama administration offers nevertheless remained con Oldent that they would reach their initial of seven million health insurance signup by the March 31. 2014 deadline On July 30, 2014 the US Government Accountability ome(GAD) released a non-partisan study finding that the Healthcare Website developed without effective planning or oversight practice, Kathleen Stelius red as Secretary for Health and Human Services on April 10, 2014 and was replaced by Sylvia Mathews Burwell on June of that year De March 2014 www.Ama D Summa A spokeswoman for the Centers for Medicare and ment had fladtwo thirds of the high-priority bugs that were responsible for inaccuraciet enrollment Mata Mt Chao said the government was still working Back office wystem including those needed to Merete reported in mid October 2013, that the total of building Healthcare.gov using contractors had oled from an initial estimate of $91.7 million to Day insurance companies