please answer top urgent

We're facing a crisis with e-learning, imagine that you are working as a PR in ministry of education. You're asked to take the appropriate steps in order to handle this crisis. These steps are represented in specifying what you need to tell your audience (students and parents) in order to change their views and behaviors, as well as gain their trust and support. 1- message that motivates people 2- the appropriate channel to distribute the message 3- specify whether there will be special channels for handling this crisis or not 4- specify the type of the message (audible/ written / etc) 5- explain the steps and conditions that must be followed in drafting the message