Question: PLEASE ANSWER USING EXCEL OM The following information pertains to telephone calls to a call centre on a typical workday. Assume Poisson arrivals and Exponential

PLEASE ANSWER USING EXCEL OM The following

PLEASE ANSWER USING EXCEL OM

The following information pertains to telephone calls to a call centre on a typical workday. Assume Poisson arrivals and Exponential service durations. Average Average Service Rate Incoming (calls per Rate (calls minute per Number of Period per minute) operator) Operators 1.5 Morning ........... .1.8 Afternoon.......... 2.2 Evening.................. 1.4 W N 2 3 1.0 0.7 3 Determine the average time callers wait to have their calls answered for each period and the probability that a caller will not be busy during each period

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