Please answer with reason for all why the option is correct and why the other options are incorrect Please answer correct otherwise skip it

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Social media has become more important to brand managers today because they are a: Select one: O a. medium for brands to discuss their products' benefits. O b. brand touchpoint. O c. way for brands to showcase their design expertise. O d. medium for customers to discuss the price paid for the brand with other customers. Research shows that a dissatisfied customer complains times more on Facebook than a satisfied customer praises a brand. Select one: O a. 9 O b. 7 O c. 3 O d. None of the choices are correct