Please answers only

QUESTION 1

The PMO will regularly address the critical success factors and how they relate to the decision processes.

True

False

1.5 points

QUESTION 2

Analytic CRM systems make use of sophisticated data warehousing and data mining software.

True

False

1.5 points

QUESTION 3

Reengineering can be traced back to the 1700s.

True

False

1.5 points

QUESTION 4

The Steering Committee is responsible for ensuring that project teams are working well together.

True

False

1.5 points

QUESTION 5

Back office IT functions typically involve customer interactions.

True

False

1.5 points

QUESTION 6

Customer profiling makes it harder to have individualized contact with a customer.

True

False

1.5 points

QUESTION 7

Most module experts are project driven.

True

False

1.5 points

QUESTION 8

Staff who are not on the project may not want the new system and actively work to undermine its success.

True

False

1.5 points

QUESTION 9

ERP implementations often involve only minor changes to the organization.

True

False

1.5 points

QUESTION 10

CRM is a brand new concept.

True

False

1.5 points

QUESTION 11

Supply chains exist in both service and manufacturing organizations.

True

False

1.5 points

QUESTION 12

ERP implementations often consist of several projects simultaneously.

True

False

1.5 points

QUESTION 13

Legacy systems are built around the idea of "best practices."

True

False

1.5 points

QUESTION 14

Customer tracking and profiling are key tools for effective CRM.

True

False

1.5 points

QUESTION 15

The primary goal of an ERP system should be to upgrade existing legacy systems to a more robust ERP system.

True

False