Please assist me with this case study and the three questions that follow the case. Thank you.

Problem-Solving Case: Fitting In with an Established Team The Cleveland Clinic in Ohio Is one of the country's Spanish, which will be helpful in working with largest hospitals, serving more than 6.6 million patients a year in nine regional hospitals and 18 many of the clinic's patients. family health centers. Medical care, research, and After hosting a group lunch to welcome Enrique education are its main objectives, along with the on his first day, you have happily gone back to your provision of excellent and affordable care. If you regular work overseeing schedules, preparing worked at the Cleveland Clinic as the supervisor of patient reports, dealing with insurance companies, a team of nurses In a busy department, one day you and helping the head of the clinic with a project to might face a situation like the following: After a digitize all the patients' records. You've asked your long hiring process, Including a group interview three other nurses to show Enrique the ropes and with each candidate, you've selected Enrique to be have told him to come to you with any questions the newest member of the team. He is younger and his colleagues can't answer. less experienced than the three other nurses, who Everything seems to be going well for several are all women, but he impressed you with his will- weeks, and you've heard good things from the chin- ingness to learn and his ability to speak fluent It's doctors about Enrique's work with the patients. He is caring and empathic, and his Spanish speaking skills have helped resolve many otherwise difficult conversations. Everyone seems to like him. You've I like my job," he says, "but I don't know what to do. The other nurses aren't helping me very noticed that Enrique doesn't often join in the much, Did I don't think they like me." good-natured teasing the other nurses use to let off tension during the day, but he seems to be adjust- 1. What is the problem as Enrique probably sees ing well and always assures you, when you have a It? What do the other nurses think Is the chance to ask him, that things are "fine." problem? What is likely the real problem or One evening after the last patient has left, how- problems with this team! ever, one of the other nurses comes to your office. 2. What could you as a supervisor do to better "I'm a little uncomfortable about this " she says, integrate a new team member who Is valuable "but the three of us have discussed what to do and and qual fied like Enrique but different in age we decided I should talk to you about Enrique." and sex from the other members It seems, she says, that Enrique prefers to work 3. Draft a list of three things you can do In the only with the Spanish-speaking patients, even If one short term to address the team building chal of the other nurses has already been assigned to them He still hasn't mastered the clinic's patient records sys- lenges you and your subordinates face and tom and often must ask for help with basic tasks like three things you can do In the long term. setting up follow-up appointments and filing prescrip doris, He takes his breaks and meals alone and never offers to change shifts if someone needs to do so, "We wonder whether we should have agreed to hire him," your subordinate tel's you. "He's just not fitting in" You promise to think the situation over, realla- Ing you need to speak to Enrique and making a note to sit down with him in the next couple of days, The following morning, however, Enrique comes to see you time thing. You offer him a seat and close your door