please avoid copy paste because it will be checked by (Turnitin

Q2. Your hotel has undertaken massive renovation and installed new furnishings in the hotel rooms. It is not allowed to smoke in the non-smoking rooms as the drapery and heavy furnishings absorb the smell of cigarette and give a bad odour.

One of your regular customers disregarded your policy and smoked in the non-smoking room. The drapery and furnishing smell of smoke while a notice in the room clearly labelled it as non-smoking room. The floor manager fined him Rs.2000 for smoking in the non-smoking room.

Although the customer has paid the fine but he has written to you that he should be given back the 2000 rupees. Write a letter declining his claim and making it clear that smokers must pay. The letter should be addressed to:

Khawaja Asif, 14 Gulshan-e-Iqbal Block 19, Karachi

Assessment Rubric:

a) Content/Ideas/Relevance: 06

b) Structure of the email (Format, Introduction, Body & Conclusion): 04

c) Language (Formal, Accuracy of grammar and sentence structure): 05