Please be sure not to copy any answers verbatim. original answers needed will be scanned through the safe-assign system.

write a well developed approximately one page response for each of the topics.:

______________________________________________________

1- The Centers for Disease Control (CDC-non-regulatory) has played a major role in developing infection control guidelines/recommendations, as well as assisted in implementing interventions for multiple aspects of the COVID-19 pandemic. Please do some exploring and report on at least one aspect of the agency's role.

2- Scenario: You are the Administrator of a 200 bed Nursing Home located in the Bronx New York. You conducted an internal 20 question customer satisfaction survey for the long and (20 bed) short-term unit. The CNAs helped the residents complete the surveys as required. The response rate was 7% and the score for each survey question related to staff attitude and satisfaction with services provided by each discipline all scored below 60%. Develop a detailed corrective action plan to include improving the response rate i.e., a more effective and objective way to disseminate surveys, as well as methodologies to address the low scores in staff attitude, poor communication, lack of cleanliness, insufficient activities, delays in care, poor patient outcomes.