Question: Please, can anyone help answer this Strategic Management Accounting Question (Balanced Scorecard). Thanks BSC Grid For each of the objectives below identify (i) the correct
Please, can anyone help answer this Strategic Management Accounting Question (Balanced Scorecard). Thanks
| BSC Grid | |||||||||||
| For each of the objectives below identify (i) the correct perspective (ii) the most appropriate measure and (iii) the most relevant initiative. | |||||||||||
| Put your answers in the grid below. 1 mark for each correct box, 2 mark bonus for all 3 correct for each objective. Maximum 50 marks. | |||||||||||

H keep Exit New Options Normal Page Break Im Custom Views Preview I Gridlines Headings Zoom 100% Zoom to Selection Arrange All Freeze Panes Sheet View Workbook Views Show Zoom H13 for D B AJA LE F G H U M K BSC Grid 7 2 3 For each of the objectives below identify (i) the correct perspective (ii) the most appropriate measure and (iii) the most relevant initiative. Put your answers in the grid below. 1 mark for each correct box, 2 mark bonus for all 3 correct for each objective. Maximum 50 marks. 4 5 6 Example Answers 05 06 01 02 03 01 04 07 08 09 010 Customer 7 Objective No. 8 Perspective Measure No. 10 Initiative No. 9 Mx IX 11 Measures Initiatives 14 16 12 Objectives 13 (01) To reduce customer attrition 15 (O2) To lead the market in delivery reliability (03) To improve divisional profitability 17: (04) To produce products that are right first time 18 (05) To improve brand loyalty 19 (06) To improve employee motivation 20 (07) Increase revenue from new stores 21 (08) Increase sales efficiency 22 (09) Integrate knowledge management 23 (010) To develop junior managers (M1) Sales revenue per staff member (M2) Number of papers forms used (M3) % of sales from stores opened in last year (M4) % of managerial promotions (M5)% of on-time deliveries (M6)% of products returned (M7) % repeat customers (M8) Customer retention rate (M9) % return on investment (M10) Staff absence rate (11) Analyse causes of product defect rates (12) Customer loyalty program (13) Implement ERP system (14) Increase new store marketing (15) Introduce customer loyalty & reward scheme (16) Mentoring programme (17) Self-service check outs (18) Bonus scheme based on divisional performance (19) Outsource distribution to logistics specialist (110) Introduce free employee health checks 24 Question + Select destination and press ENTER or choose Paste
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
