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Question 10 1 pts The first step of managing external stakeholder relationships is to identify who the stakeholders are. The second step is to O determine how many stakeholders there are in each stakeholder group. determine what particular interests or concerns these stakeholders might have. O determine what specific approach should be used to manage the stakeholder relationship. O determine what the courts might do when a stakeholder files a claim against the organisation. Question 11 1 pts Megabyte Centre, NZ Your old friend, Angus Macintosh, is the owner and general manager of Megabyte Centre, a computer reseller and systems integrator located in Christchurch New Zealand. Since leaving IBM (Australia) to start a business in his home country, Angus' company has steadily grown, due in large part to the business partnerships he's established over the years with large foreign computer and software firms, such as Goldstar and Microsoft. These relationships have helped his company win considerable market share in New Zealand, as well as in other parts of the South Pacific. However, since development of a free trade agreement with Australia, there has been a huge influx of foreign capital into New Zealand. For example, several large Asian firms have made New Zealand a beachhead for their Australian operations. Tourism is on the rise, with over a score of new hotels built in the metropolitan area alone over the past three years. As a result, demand for Megabyte's products and services has increased markedly, but so has the level and diversity of its competition. While Megabyte's customer base has remained fairly loyal, many long-time customers are beginning to demand price concessions and enhanced service levels in return for their continued business. Additionally, Angus has learned recently that several of his former suppliers and business partners are considering establishing local sales offices of their own in Christchurch. Angus knows you are very knowledgeable about competitive strategy and calls you, asking for advice. You begin by telling him a little about Michael Porter's five forces theory of competition and the three generic strategies. Demand growth and increasing intensity and diversity of competition that Angus is facing is indicative of which one of Porter's five forces? O threat of substitutes threat of new entrants bargaining power of customers O current rivalry Question 12 1 pts Plans that apply to the entire organisation, establish the organisation's overall objectives and seek to position the organisation in terms of its environment are called plans. O operational directional O strategic specific Question 13 1 pts Which of the following views of managerial impact is it external forces, NOT management, that determines outcomes? O autocratic view of management symbolic view of management O omnipotent view of management linear view of management