Question: PLEASE CREATE A SUMMARY TABLE FOR THIS ARTICLE: UNDERSTANDING ORGANIZATION-CUSTOMER LINKS IN SERVICE SETTINGS BENJAMIN SCHNEIDER Valtera and University of Maryland MARK G. EHRHART San

PLEASE CREATE A SUMMARY TABLE FOR THIS ARTICLE:

UNDERSTANDING ORGANIZATION-CUSTOMER LINKS IN SERVICE SETTINGS

BENJAMIN SCHNEIDER

Valtera and University of Maryland

MARK G. EHRHART

San Diego State University

DAVID M. MAYER

University of Central Florida

JESSICA L. SALTZ

Altria Corporate Services, Inc.

KATHRYN NILES-JOLLY

U.S. Office of Personnel Management

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