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.. 2.9 Ranga Ramasesh is the operations manager for a firm that is trying to decide which one of four countries it should research for possible outsourcing providers. The first step is to select a country based on cultural risk factors, which are critical to eventual business success with the provider. Ranga has reviewed outsourcing provider directories and found that the four countries in the table that follows have an ample number of providers from which they can choose. To aid in the country selection step, he has enlisted the aid of a cultural expert, John Wang, who has provided ratings of the various criteria in the table. The resulting ratings are on a 1 to 10 scale, where 1 is a low risk and 10 is a high risk John has also determined six criteria weightings: Trust, with a weight of 0.4: Quality, with 0.2: Religious, with 0.1; Individualism, with 0.1; Time with 0.1; and Uncertainty, with 0.1. Using the factor-rating method, which country should Ranga select? PX Culture Selection Criterion Mexico Panama Costa Rica Peru Trust 1 2 2 1 Society value of quality work 7 10 9 10 Religious attitudes 3 3 3 5 Individualism attitudes 5 2 4 8 Time orientation attitudes 4 8 7 3 Uncertainty avoidance attitudes 3 2 4 2 .- 2.10 Fernando Garza's firm wishes to use factor rating to help select an outsourcing provider of logistics services. a. With weights from 1-5 (5 highest) and ratings 1-100 (100 highest), use the following table to help Garza make his decision: Rating of Logistics Providers Criterion Weight Overnight Shipping Worldwide Delivery United Freight Quality 5 90 80 75 Delivery 3 70 85 70 Cost 2 70 80 95 b. Garza decides to increase the weights for quality, delivery, and cost to 10. 6. and 4, respectively. How does this change your conclusions? Why? c. If Overnight Shipping's ratings for each of the factors increase by 10%, what are the new results? PX ... 2.11 Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines). Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.) PX Provider Ratings Criterion Importance Weight Manila Delhi Moscow Flexibility 0.5 5 1 9 Trustworthiness 0.1 5 5 2 Price 0.2 4 3 6 Delivery 0.2 5 UNS MA e employees entering the labor market nie La mohalt murance from a pectax benefit 10 a) With weights from 155 highest and rating 100100 est use the following table to help Gara maked RATING OF LOGISTICS PROVIDERS OVERNIGHT WORLDWIDE UNITED DELIVERY OSTERION 90 80 75 70 85 1 30 2.0 80 70 2 ENGLAND CANADA 3 1 1 3 1 2 IMPORTANCE WEIGHT CRITERION MANILA DELO MOSCOW Os 5 bly Trustworthiness 0.1 5 5 2 02 4 3 5 6 4. 2.0 1.5-2 to Strategic Planning Core Competencies. WEIGHT Quality Cream Technologies, Inc., has narrowed Delivery be provider to two firma located in dif Cout 95 er wants to decide which one of the 1) Gara decides to increase the weight for quality delivery and shelter choice based on risk-avoidance She has all herectives and established four crite cost to 10. 6, and 4, respectively. How does this change your ra Thing for the two countries are presented in conclusions Why? the table her where lower risk and is a higher risk c) Overnight Shipping's ratings for each of the factors in by 10%, what are the new relex 2.11 Walker Accounting Software is marked to all accounting firms throughout the US and Canada Owner Georg Walker has decided to use the company's helpdesk considering three providers Manila Call Center Philippines Delhi Services (India) and Moo Hell (Rus) The following table summarizes the data Walker assembled Which ing firm has the best rating Higher weights imply higher in The encies have determined four criteria weightings Price tance and higher ratingsimply more desirable providers PC with a weight of 0.1. Neares, with 0.6, Technology, with 0.2: PROVIDER RATINGS and History, with 0.1 a) Using the factor-rating method, which country would you select? b) Double each of the weight used in part 0.2. 12.04 and 0.2, respectively). What effect does this have on your wer? WhyPX Price 6 Delivery Ranga Ramasesh is the operations manager for a 02 firm that is trying to decide which one of four countries it should ****2.12 Rao Technologies, a California-based high-tech research for possible outsourcing providers. The first step is to ufacturer, is considering outsourcing some of its electronics select a country based on cultural risk factors, which are criti duction Four firms have responded to its request for bidad cal to eventual business success with the provider Rangahus CEO Mohan Rao has started to perform an analysis on the Moore reviewed outsourcing provider directories and found that the four countries in the table that follows have an ample number of provides from which they can choose. To aid in the country KATINGS OF OUTSOURCE selection step, he has enlisted the aid of a cultural expert. John PROVIDERS Wang, who has provided rating of the various chers in the WE CD table. The resulting ratings are on a 1 to 10 scale where is a low 5 risk and 10 is a high risk 2 John has also determined si criteria weighting Trust, with a weight of 0.4: Quality, with 0.2 Religious, with 0.1 Individualism with 0.1: Time, with 0.1: and Uncertainty, with ... Using the Trustworthwes factor-rating method, which country should Kanya seloor PX Technology in Marant COLA CULTURE SICH CRITER NOTARAS Weights are on a wcale from through 30, and the outcom 2 TS provider scores are on a scale of throw 5. The weight for the Society of twork y 10 on a valle for this weight. For what rake of values of Religious 5 the factoring method company C 100 mededing provide cung Treninde Prom. 2.15 het Strategy Option Unya. Does Hotelope Fernando Garantie como Cobaltional per helpectator Sant to his OM 1cam has entered in the table below. A FACTOR Labor w 4 5 Quality procedures Logotics sitem Price 30 5 25 5 3 3 4 4 5 3 1 5 5 3 2 15 2 5 15 5 4 10 5 2 4 3 Ra -2.10