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Cost and efficiency YA Innovation cai nE Innovation and quality Innovation and quality and sustainability 11 Quality Quality and sustainability Quality and cost and efficiency Sustainability s Sustainability and innovation Time Time and cost and efficiency Time, quality, and cost and efficiency Requirement Match each of the above factors to the key success factors that are important to managers. Key Success Factor(s) Factors Critical to Success Increase spending on employee development to streamline a. processes. Time and cost and efficiency Critical Success Factor(s) Factors Critical to Success Foster cooperative relationships with truck repair providers b. to allow for less downtime from truck breakdowns. Time and cost and efficiency Key Success Factor(s) Factors Critical to Success Invest in electric and hybrid vehicles to reduce carbon c. emissions. x Actions a. Increase spending on employee development to streamline processes. b. Foster cooperative relationships with truck repair providers to allow for less downtime from equipment breakdowns. c. Invest in electric and hybrid vehicles to reduce carbon emissions. d. Train material handling employees to reduce time required to load trucks. e. Benchmark the company's gross margin percentages against its major competitors