Question: please do it as hand written no AI generated required Purpose: To have you demonstrate what you've learned about letter structure, style, tone, the indirect
please do it as hand written no AI generated required
Purpose: To have you demonstrate what you've learned about letter structure, style, tone, the indirect format, and intercultural communication Due Date: Wednesday, June 11, at 11:59 p.m. (as Word or PDF document) in the respective FOL submissions folder LaskAnstructions: On pages 3 to 4 of this assignment, you will find a short intercultural scenario involving Mr. Diaz, an executive from Spain working in China, and Mr. Chen, a Chinese employee, that reflects on the different communication strategies different cultures on the high-/low-context scale employ to bring across a message. In this scenario, the different communication strategies lead to an inconclusive message. To mitigate the risk of miscommunication and with it a loss of efficiency or even profit, Mr. Daz is planning to introduce a set of communication strategies (or ground rules) that allow for more transparent and clear communication processes among his team's Spanish and Chinese employees. Though, Mr. Diaz wants these ground rules to be culturally sensitive and respectful so they will be embraced by his Chinese and Spanish employees alike. Mr. Diaz is asking you, an intercultural communications consultant, to help with this task. Write a formal letter, addressed to Mr. Diaz, in which you explain what intercultural communication difference underlies his exchange with Mr. Chen in the work-birthday scenario. Communicate your message in the indirect format where feedback (e.g., for how Mr. Diaz handled the situation with Mr. Chen) is provided (see our letter lecture for an explanation and examples of the indirect format). Directly engage with relevant parts of the case scenario and intercultural communications lecture (e.g., include key concepts, quote relevant phrases). provide recommendations for two to three ground rules for more transparent, clear communication, with an explanation on how each of your recommendations is culturally sensitive towards both Chinese and Spanish employees. Directly engage with relevant parts of the case scenario and intercultural communications lecture. Take into account the dimensions of communicating and relationship-building (see lecture). Also consider whether different communication channels (e.g., email, phone, face-to-face) are needed for different types of messages. Communicate your message in a way that deals with cultural differences in a constructive way rather than in a negative or "us versus them" way (tone, style, indirect format). Clearly tailor your recommendations to the case; generic or general recommendations cannot count towards a grade. In your letter, clearly and directly engage with our intercultural communications lecture (e.g., engage with specific concepts by clearly referencing and quoting them). Generic or generalized letters on the topic of intercultural communication will receive a zero grade since they do not meet the assignment task. Please do not employ any outside sources for this assignment. Signal phrases referencing the intercultural communications lecture (or any other class material you would like to use) are sufficient for this assignment. You do not need to follow a specific citation format. Letter Organization, Format, and Submission: Write your letter in appropriate format, organization, content, tone, style, and language use (see FOL Content for our lectures on letters and tone/style). Don't exceed 2 pages in length. Single-space your letter; professional documents are commonly single-spaced. Organize your letter well, and provide a high degree of readability (e.g., headings, bullets, white space). Don't forget your letter's handwritten signature (an imitation thereof suffices), and provide a complete letterhead (sender address, date, and inside address). Make up any missing information. How I Will Mark Your Letter: I will assign your letter a mark out of 10, based on the following factors: Content and Engagement with Lecture Material Format Structure and Organization Style and Tone Grammar and Punctuation Reminder of letter assignment policy: Late assignments will be penalized 10% per day late, to a maximum of 2 days. After 2 days, the assignment will receive a zero. Requests for extensions required for medical or accommodation reasons must have accompanying documentation. Technological/computer errors are not considered acceptable reasons for late assignments. Please upload your assignments early to avoid this problem. If you are having trouble with your computer, with the internet, or with FOL, please contact the IT Help Desk (contact information is provided on our course home page). This assignment requires you to work with course material ONLY: Do not look up answers to tasks on the Internet and then incorporate them into your assignment. ] Do not use any Al applications (e.g., generative Al such as ChatGPT, translation tools, GrammarlyGo, Al writing tools embedded in Microsoft and Google docs/slides) as an assignment completion guide. Submissions that are generated by an Al application or generator will constitute an act of plagiarism. If a student uses any type of Al writing tool or writing assistant software during the writing of an assignment, the student will be written up for an academic offense and receive an automatic penalty of a "0" grade on the assignment. Here is a link to Fanshawe College's academic integrity policy: https://www.fanshawec.ca/sites/default/files/legacy/oldfanshawe/sites/default/files/assets/policies/pdf/al36.p df Keeping letter drafts: As you work on your letter, please make sure to keep a record of your drafts (e.g., in Google docs or Word docx). Editing and drafting are key aspects of writing, and letter drafts may be needed if any academic integrity issues come up. Intercultural Scenario Taken from Erin Meyer's The Culture Map: Breaking Through the Invisible Boundaries of Global Business. (publ. by PublicAffairs in 2014) French, Spanish, and Italian are markedly more high-con-text than Anglo-Saxon cultures. But the cultures of Asia are even more high-context than any in Europe. As the center of the business world tilts towards China, understanding the communi- cation patterns typical of Chinese culture becomes increasingly critical. Elisabeth Shen is a consultant who splits her time between Shanghai and Paris, helping Europeans work effectively with the Chinese. This can be quite challenging, since, as Shen observes, "China is a huge country with strong regional differences. In many ways it is difficult to categorize Chinese business culture, given its wide generational gaps and differences between private and public sectors." However, it's safe to say that Chinese culture in general is very high-context in comparison with the cultures of the West. Shen explains: When Chinese vaguely express an idea or an opinion, the real message is often just implied. They expect their conversational partner to be highly involved and to take an active role in deciphering messages, as well as in mutually creating meaning. In Chinese culture, pang qiao ce ji [beating around the bush] is a style that nurtures an implicit understanding. In Chinese cul-ture, children are taught not to just hear the explicit words but also to focus on how something is said, and on what is not said. I collaborated with Shen to conduct interviews with dozens of European managers from various business sectors who had spent significant portions of their careers in different regions of China. They had varying opinions on how to succeed in a Chinese en-vironment. In one of these interviews, Pablo Daz, a Spanish executive who worked in China for a Chinese textile company for fifteen years, remarked, "In China, the message up front is not necessarily the real message. My Chinese colleagues would drop hints, and I wouldn't pick them up. Later, when thinking it over, I would realize I had missed something important." Daz recounts a discussion he had with a Chinese employee which went something like this: MR. DAz: It looks like some of us are going to have to be here on Sunday to host the client visit. MR. CHEN: I see. Mr. Daz: Can you join us on Sunday? MIR. CHEN: Yes,. I think so Mr. Daz: That would be a great help. MR. CHEN: Yes, Sunday is an important day. MR. DAz: In what way? MR. CHEN: It's my daughter's birthday. Mr. Daz: How nice. I hope you all enjoy it. MR. CHEN: Thank you. I appreciate your understanding? Diaz laughs about the situation now. "I was quite certain he had said he was coming," Daz says. "And Mr. Chen was quite certain he had communicated that he absolutely could not come because he was going to be celebrating his daughter's birthday with his familyStep by Step Solution
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