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Description

The healthcare program evaluated in this study focuses on the contribution of unpaid volunteers to the capacity of the Older Americans Act (OAA) Title III programs, the OAA Title VII Long-Term Care Ombudsman Program and the State Health Insurance Assistance Program (SHIP) to provide support services to older adults (Administration for Community Living, n.d.). These programs aim to maintain the health and well-being of millions of older adults, generally aged 60 and older, through various essential services. The study specifically looked at the outcomes of volunteer contributions to these programs and their economic value. According to data from acl.gov, "The Older Americans Act (OAA) Title III programs serve over 10.8 million older persons each year - many of whom benefit from the service of unpaid volunteers" (Administration for Community Living, n.d.). This signifies the significant impact that volunteers have on the success of these programs in providing essential services to older adults. In addition, "the OAA Title VII Long-Term Care Ombudsman Program advocates for residents in nursing homes and board and care homes by responding to complaints, providing information, and advocating for quality care." This program is crucial in ensuring the well-being of older adults in long-term care facilities.