Please evaluate whether the project was successful or not and justify your answer. +_350 words

SIMINTIP of the bospital and identify the flows of information that should be included in the ERP system. The interviews have IV. CONTRACTING AND IMPLININTATGT ERP also enabled us to seek and obtain the opinions of a THE CASE STUDY APPROACH representative of each of the groups involved is the process The management of the HSP prepared detailed technical of implementation It was decided to use the case study as our research method Direct observation of de management and operating based on the requirements stipulated in the Business Plan specifications for the contract to provide the ERP system, because the design, development and implementation of an behaviour in the different areas during the implementation Oiven the imminent entry into operation of the HSP, the ERP cat be fully understood in isolation of its context of the ERP and cace the process had been completed. and therefore a contextual approach is necessary. fundamental premise was the need for it to be equipped Participatire observation in the working meetings held with with an integrated system that would enable all the Unlike other empirical research methods, the case study the managers responsible for the various different areas of appropriate health care functions to be carried out, and that permits the analysis of a contemporaneous phenomenon in the hospital. Here we were able to identify the needs, would constitute the principal tool for the financial and its real-life connect, when the boundaries berween the problems, concerns, etc., related to the utilisation of the administrative management of the hospital phenomenon and the content are not clearly differentiated, ERP system Competitive teaders were lented with the object of and wen numerous sources of evidence are utilised with selecting a single systems integrator capable of providing a the object of bringing the research work lato closer contact DESCRIPTION OF THE HSP with the organisational reality (Hopwood, 1983; Odley and solution for managing the information needs of the HSP. Berry, 1994 Scapes, 1990, Tomkins and Groves, 1981; The HSP was constituted 1990 under the juridical form The successful bidder would be constituted as the only Yin, 1993, 1994). Further, the case study has been of a Hospital Foundation. The project plan for the interlocutor of the HSP for all matters related to its ERP recommended as the ideal research methodology for construction of the hospital was approved June 1992. tem, and should present it offer with the following gaining a better understanding of complex phericena However, the building work did not begin willene 1993. requirements Flynn et al, 1990; McCutcheon and Meredith, 1993; Yin, in December 1996 tot legal basis of the constitution of the Listing of all the subcontracted suppliers and the products 1993, 1994), and the implementation of ERP system in HSP was changed, and was brought under a new that they are supplying, including the bidder if it will be organisation with sharply divided functional areas and somative framework dealing with the creation of new providing any product that would form part of the global professional caltures is a very complex phenomenon. forms of management of the Spanish National Health Details of the way in which the various modules are going We have opted to analyse the implementation of ERP in a system hospital since it is an example of an organisation with The HSP has its own juridical personality, which gives to be integrated heterogeneous functional areas that are markedly divided, considerable autonomy is decision-making. Under this Any additional programuing that will be needed to ensure basically, between clinical personnel and administrative autonomy it is allowed to have is ons badge which it can the complete adaptation to the needs of the HSP. Human managers, who are traditionally been employing administer itself independently. La accordance with its and material resources necessary, and the delivery terms to information systems designed, implemented and operated degree of autonomy, it can therefore not only weet its own Detailed plan of implementation: phases and timetable, in a deliberately independent way. This particular case has been chosen because it is a hospital also make fired trements, contract personal and set with seems linked to the achievement of levels of operationality Pereater referred to as the HPT) that possesses both the salaries administrative and financial management autonomy, Once constituted, the HSP: potemning body authorised the Ou complementary basis, the systems integrator will effect this means that the management is responsible for preparation of a Business Plan, which was approved for provide a contingency solution during the transition stage obtaining optimum effectiveness and efficiency is the implemecitation September 1997, when the ESP started complying with the minimum coverage required and as a decisions take. In addition, the opening of the bospital has operating 2 hospital, set of the basic principles step towards the definitive integral solution. coincided in time with the implementation of the system. establisbed was that the specification and installation of the competitive bids must take into account explicitly the and so it does not represent a change from presiously technological equipment should be carried out in a properly following criteria, all of the essential established procedures to which the personnel of the cette planned accordance with greed criteria of safety, Uniqueness of data. The capture of each datum will be miglt pet up resistance efficacy and efficiency. Thus, in its Business Plan, in the unique, as will its storage. The design should be relational To obtain the information required for the study, diverse par describing the Organisational Model of the HSP, there Total integration of all the modules sources of evidence (Yin, 1994) bave been utilised: is considerable reference to information technologies and Operative solutions must be provided. The adaptations Analysis of internal documentation containing the systems. Among the general objectives established, required to meet the special requirements of the HSP information utilised for the management of the centre. The stated that information systems constitute the key factor in should be kept to a minimum. zahsis of this documentation has enabled us to define and this process of state development, in fact, the ability There must be uniformity in the operating environments delimit be requirements that were specified for of the hospital model to be put into operation, particularly The winning bid was selected September 1997. The implementing the ERP system in respect of its internal relationships, at both the functional decision went in favour of a centralised solution for the Interviews with the centre's most senior managers and state levels, is crucially dependent ca the implementation of the ERP system, presented by the responsible for Human Resources and Financial developmeet and implementation of information systems company "OFFER", who would be repeasible for its Accounting, and with the General Management and Asan malerable objective the Plan stipulates that the management and integration. The contract specified, among personnel of the Area of Financial Administration. The muscles of informatie st be the literaction of the patient other maters, the final product to be supplied, comprising interviens, conducted both with individuals and with with the ganisation and follower Som this, the the implementation of modules and 11 applications (ali groups, have enabled us to clarify the goals and objectives stegration of the clinical with the financial and cost inchaded under the name of the GENESIS Program): Thus, in the HSP is understood that the management of information is one of the bases of how the organisation operates in addition to the human and financial resources). so that the bacorporation of technology is essentials SIMINTIP of the bospital and identify the flows of information that should be included in the ERP system. The interviews have IV. CONTRACTING AND IMPLININTATGT ERP also enabled us to seek and obtain the opinions of a THE CASE STUDY APPROACH representative of each of the groups involved is the process The management of the HSP prepared detailed technical of implementation It was decided to use the case study as our research method Direct observation of de management and operating based on the requirements stipulated in the Business Plan specifications for the contract to provide the ERP system, because the design, development and implementation of an behaviour in the different areas during the implementation Oiven the imminent entry into operation of the HSP, the ERP cat be fully understood in isolation of its context of the ERP and cace the process had been completed. and therefore a contextual approach is necessary. fundamental premise was the need for it to be equipped Participatire observation in the working meetings held with with an integrated system that would enable all the Unlike other empirical research methods, the case study the managers responsible for the various different areas of appropriate health care functions to be carried out, and that permits the analysis of a contemporaneous phenomenon in the hospital. Here we were able to identify the needs, would constitute the principal tool for the financial and its real-life connect, when the boundaries berween the problems, concerns, etc., related to the utilisation of the administrative management of the hospital phenomenon and the content are not clearly differentiated, ERP system Competitive teaders were lented with the object of and wen numerous sources of evidence are utilised with selecting a single systems integrator capable of providing a the object of bringing the research work lato closer contact DESCRIPTION OF THE HSP with the organisational reality (Hopwood, 1983; Odley and solution for managing the information needs of the HSP. Berry, 1994 Scapes, 1990, Tomkins and Groves, 1981; The HSP was constituted 1990 under the juridical form The successful bidder would be constituted as the only Yin, 1993, 1994). Further, the case study has been of a Hospital Foundation. The project plan for the interlocutor of the HSP for all matters related to its ERP recommended as the ideal research methodology for construction of the hospital was approved June 1992. tem, and should present it offer with the following gaining a better understanding of complex phericena However, the building work did not begin willene 1993. requirements Flynn et al, 1990; McCutcheon and Meredith, 1993; Yin, in December 1996 tot legal basis of the constitution of the Listing of all the subcontracted suppliers and the products 1993, 1994), and the implementation of ERP system in HSP was changed, and was brought under a new that they are supplying, including the bidder if it will be organisation with sharply divided functional areas and somative framework dealing with the creation of new providing any product that would form part of the global professional caltures is a very complex phenomenon. forms of management of the Spanish National Health Details of the way in which the various modules are going We have opted to analyse the implementation of ERP in a system hospital since it is an example of an organisation with The HSP has its own juridical personality, which gives to be integrated heterogeneous functional areas that are markedly divided, considerable autonomy is decision-making. Under this Any additional programuing that will be needed to ensure basically, between clinical personnel and administrative autonomy it is allowed to have is ons badge which it can the complete adaptation to the needs of the HSP. Human managers, who are traditionally been employing administer itself independently. La accordance with its and material resources necessary, and the delivery terms to information systems designed, implemented and operated degree of autonomy, it can therefore not only weet its own Detailed plan of implementation: phases and timetable, in a deliberately independent way. This particular case has been chosen because it is a hospital also make fired trements, contract personal and set with seems linked to the achievement of levels of operationality Pereater referred to as the HPT) that possesses both the salaries administrative and financial management autonomy, Once constituted, the HSP: potemning body authorised the Ou complementary basis, the systems integrator will effect this means that the management is responsible for preparation of a Business Plan, which was approved for provide a contingency solution during the transition stage obtaining optimum effectiveness and efficiency is the implemecitation September 1997, when the ESP started complying with the minimum coverage required and as a decisions take. In addition, the opening of the bospital has operating 2 hospital, set of the basic principles step towards the definitive integral solution. coincided in time with the implementation of the system. establisbed was that the specification and installation of the competitive bids must take into account explicitly the and so it does not represent a change from presiously technological equipment should be carried out in a properly following criteria, all of the essential established procedures to which the personnel of the cette planned accordance with greed criteria of safety, Uniqueness of data. The capture of each datum will be miglt pet up resistance efficacy and efficiency. Thus, in its Business Plan, in the unique, as will its storage. The design should be relational To obtain the information required for the study, diverse par describing the Organisational Model of the HSP, there Total integration of all the modules sources of evidence (Yin, 1994) bave been utilised: is considerable reference to information technologies and Operative solutions must be provided. The adaptations Analysis of internal documentation containing the systems. Among the general objectives established, required to meet the special requirements of the HSP information utilised for the management of the centre. The stated that information systems constitute the key factor in should be kept to a minimum. zahsis of this documentation has enabled us to define and this process of state development, in fact, the ability There must be uniformity in the operating environments delimit be requirements that were specified for of the hospital model to be put into operation, particularly The winning bid was selected September 1997. The implementing the ERP system in respect of its internal relationships, at both the functional decision went in favour of a centralised solution for the Interviews with the centre's most senior managers and state levels, is crucially dependent ca the implementation of the ERP system, presented by the responsible for Human Resources and Financial developmeet and implementation of information systems company "OFFER", who would be repeasible for its Accounting, and with the General Management and Asan malerable objective the Plan stipulates that the management and integration. The contract specified, among personnel of the Area of Financial Administration. The muscles of informatie st be the literaction of the patient other maters, the final product to be supplied, comprising interviens, conducted both with individuals and with with the ganisation and follower Som this, the the implementation of modules and 11 applications (ali groups, have enabled us to clarify the goals and objectives stegration of the clinical with the financial and cost inchaded under the name of the GENESIS Program): Thus, in the HSP is understood that the management of information is one of the bases of how the organisation operates in addition to the human and financial resources). so that the bacorporation of technology is essentials