Please explain how you found your answer.

1. Incorporate Now is a legal service that helps small-business owners file the legal forms necessary to become a corporation. To start the process, a customer fills out an online form. Each application for incorporation follows the same process, which involves four steps, each handled by a different department: (1) ERROR CHECKING to make sure the form has all the necessary information takes 10 minutes per applicant; (2) STATE FILING fills out the correct state application where the corporation will be located, which takes 20 minutes per applicant; (3) FEDERAL FILING fills out the federal form and takes 30 minutes per applicant; and (4) BILLING AND DELIVERY bills the customer and delivers the final documentation to her or him. At step 3, two employees each process alternating applications, for example, the first person processes applicants 1, 3, and 5; the second person processes applicants 2, 4, and 6; and so on. Problem data are summarized in the table below.

Task (department)	Number of Employees	Minutes per Applicant per Employee
Error checking	1	10
State riling	1	20
Federal filing	2	30
Billing and delivery	1	15

What is the process capacity (applications/hour) for the applications process line?

1. 3.5 applications/hour

2. 2 applications/hour

3. 4 applications/hour

4. 3 applications/hour

2. Refer to the table in Process: Incorporate Now. After numerous complaints from the state filing department about their workload, the company decided to add another staff member to this department. By how much will this additional staff member increase the capacity of the entire process, in terms of applications per hour?

   1. 2 applications/hour

   2. 1 applications/hour

   3. 0 applications/hour

   4. 3 applications/hour