Question: please fast i need submit in 16:00 QUESTION 2 a) Shipping is a top reason for cart abandonment. Having reasonable, competitive shipping costs is extremely

please fast i need submit in 16:00

QUESTION 2

a) Shipping is a top reason for cart abandonment. Having reasonable, competitive shipping costs is extremely important for your online stores success. If a business cannot afford to set competitive shipping prices at the start, other things can do differently to set your business up for success. Suggest and explain FIVE (5) ideas how a business can accommodate high shipping price. (10 marks)

b) People who buy in a hurry expect the goods to be delivered in a hurry too. This is no problem for digital products like music, software and images where delivery can be made electronically. Propose and elaborate FIVE (5) shipping guidelines in order to gain assurance from customers. (10 marks)

c) Differentiate between front office support and back office support for an online business. Identify the task and functionalities for each. (5 marks)

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