please give me answer. Today is a due date 10 clock submit time

The situation you as manager will be praising your employee for

Use the following situation as the basis for completing your Praise Worksheet:

Your retail store prides itself in excellent customer service. As the general manager, you have just observed one of your sales associates handle a customer complaint in a very professional manner. Your store had recently changed its return policy on electronic gear (TVs, sound systems, computers, etc.) shortening the time during which your store will take returns on these items (just like Costco Stores did a few years ago). Your sales associate just did an excellent job handling a customer complaining about the fact that they cannot return a 42 4K high definition set six months after purchase. The customer, though upset at first, left the store understanding why the TV cannot be returned and in your opinion, left as a potential future customer of your store, the best possible outcome in this case. You ask the sales associate to stop by your office during the upcoming midmorning break at 9:00am. You intend to praise their handling of the TV return customer. . . Note: assume the customer purchased the TV several weeks after your well-publicized change in electrical equipment return policy.

Praise Role Play

Write up your comments in each of the following steps and praise your employee for their handling of the flat panel HDTV return situation (see separate sheet giving more information on the HDTV return situation).Giving Praise Model

Step 1. Tell person exactly what was done well.

Step 2. Tell person why their behavior is important.

Step 3. Stop for a moment to give your words more impact and give employee a chance to react.

Step 4. Encourage repeat performance by saying the following. . .

Step 5. Tell the employee that you are going to put a note in their personnel file documenting the good work they did handling this customer situation. Let them know that the note will be reviewed at the time of their next performance review