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When a business gathers information about its operational environment, it is performing which of the processes below: O A. Stakeholder identification O B. Stakeholder engagement .OC. Environmental scanning O D. Communication The duties of public relations according to the systems theory are reflected in which of the following statements: O A. To mediate between the organisation and the environment. O B. To monitor the relationships because there is a lot of developments and changes that occur in the environment which affect the expectations of stakeholders about the organisation. O C. To advise the decision-makers of an organisation, such as managers and directors, about the problems and opportunities in the environment. O D. All of the above Stakeholder analysis must help the organisation to understand how the organisation can meet its needs without undermining those of the stakeholders. True False Companies are able to control what social media users say on its social media platforms. True False