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6) Job is a technique by which individual workers learn several tasks by changing from one to another. a rotation b. enlargement cenrichment d. multitasking 7) According to the structural contingency view, the two principal types of organization structures are and a simple; networked b. hierarchical: flat c. mechanistic: organic d. lean: cluster 8) Which of the following is not a factor that affects how work is organized? a. Management style b. Customer influences c. Company size d. Competitor work styles 9) processes involve all activities that are performed to incorporate customer requirements, new technology, and past learning into the functional specifications of a manufactured good or service, and thus define its fitness for use. a. Design b. Value-creation c. Performance management d. Core to 10) Promoting the idea of internal customer shifts the focus from a. external customer, production worker b. manager; employee c. supervision; management d. vertical; horizontal