Question: Please help, do copy and paste, please. This is one answer by seperated into parts This chapter's opening vignette illustrated how Hilton socializes its new

Please help, do copy and paste, please. This is one answer by seperated into parts

This chapter's opening vignette illustrated how Hilton socializes its new call center reservations and customer care employees. Reread the vignette, and answer the following questions:

1.1 What are the strengths of Hilton's socialization program and why?

1.2 Do you think it is appropriate for Hilton to hold supervisors accountable for employee retention during the first 90 days? Why or why not?

1.3 What additional ideas do you have to quickly socialize new employees into a company focused on customer service?

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