PLEASE HELP! I need assistance with a field project research proposal.

See instructions below.

Problem: A company alters its call center process. Assess if there is a statistically significant difference in wait times before and after the change.

Part I Content Instructions:

1. Select a problem a problem to address for the field project. When selecting a project, make sure you have a clear understanding of the research problem(s) at hand, a realization of the organizational constraints for dealing with such a problem (including time and budgetary restrictions), and an understanding of how the information provided by your research will facilitate decision making. In your research proposal, provide an identification of the problem, justification for why this problem is important to address, what the expected benefits of addressing the problem will be to key stakeholders, what method of design you plan to use, where you will collect data (if using primary data) or where the data will be found (if using secondary data).

Thank you.