Please help, I will give a good feedback. Thank you.

Subject: Total Quality Management

A. Select a product or service and describe how the dimensions of quality influence its acceptance.

B. Of the six basic Total Quality Management concepts, which were the most effective in World War II? Explain.

1. A committed and involved management to provide long-term top-to-bottom organizational support.
2. An unwavering focus on the customer, both internally and externally.
3. Effective involvement and utilization of the entire work force.
4. Continuous improvement of the business and production process.
5. Treating suppliers as partners.
6. Establish performance measures for the processes.