Question: Please help ( in simple words) Q1.describe the process that coca cola LTD. would go through to develop coke zero, a new version of coke

Please help ( in simple words)
Q1.describe the process that coca cola LTD. would go through to develop coke zero, a new version of coke with 0 sugar and 0 calaries.
Q2. Explain each of unique characteristcs of services. Pick a core service and give example of how marketers try to over come the challenges of each charateristics.

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