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1. What is one reason CERTs use the incident Command System (ICS)? A Federal law requires implementing ICS B.ICS lists procedures for those arriving first to the scene C.ICS provides clear leadership and organizational structure for all emergency responders and volunteers D.ICS provides instructions and guidelines for CERT sponsoring agencies. 2. VOAD is: Jild ers A. A group of organizations committed to disaster roller B. An independent volunteer organization that rebuilds neighborhoods C. A volunteer coordination team D. A lobby group that raises funds for organized programs like CERT 3. Who helps to streamline and minimize duplication of disaster response efforts by collaborating with other groups and coordinating their efforts ? and A The CERT Program OBFEMA C. American Red Cross D. VOADS an 4. Effective communication starts prior to the incident, beginning with: erent A. CERT volunteers and responders using the same documentation forms B. Emergency responders teaching CERT volunteers how to use communication equipment O C. Plans regarding communication equipment, procedures, and systems for all response partners D. Ensuring the CERT has the same radio equipment as the local emergency responders 5. When establishing a CERT, who should the CERT sponsor coordinate with to integrate with emergency management? A. Local, regional, and state emergency managers B. Local emergency managers and FEMA C. Local emergency management personnel D. The local emergency manager and the Red Cross inner D. The local emergency manager and the Red Cross 6. Volunteer recruitment, task assignments, and retention can all benefit from: O A. Spending time with each volunteer B. Organized volunteer training C Professional public relations services D. Understanding volunteer motivations 7. Within a CERT, the ICS structure works as a management tool within a CERT and O A Ensures the CERT will meet national preparedness goals B. Enables the CERT to meet govemment regulations and standards C. Ensures the CERT can do tasks just like emergency responders D. Ensures achievement of incident objectives and efficient use of resources 8. Which statement best describes how to handle spontaneous volunteers that offer assistance during an incident response? + A. They should be sent to Incident Command (IC). 8. While not trained, they can be carefully utilized according to their available varying skills and abilities that could be put to good use O C. They should not be permitted to help during a disaster rosponso because they are not trained, which is a safety risk. D. They should be directed to complete training before volunteering 9. How should you plan for managing and coordinating spontaneous volunteers? A. Establish a Volunteer Coordination Team B. Add Volunteer Coordination to the Emergency Manager position description C. Designate a member of your CERT to handle these volunteers D. Create a committee to brainstorm how to implement unaffiliated volunteers 10. Which of the following statements demonstrate how you can inspire volunteers? A. Write position descriptions to detail tasks. B. Advertise for volunteers with specific skillsets so you get the kind of volunteers you need. C. Learn about the volunteers interests and skills and assigning tasks similar to those interests and skills D. Show them videos about their potential roles and the dangers they will face. 11. When communicating with the public for disaster preparations, mitigation, and response. you should always ensure that: O A Communications are detailed and cover every possible question B. Communications are clearly received and can be understood by people with limited Engish proficiency and those with access and functional needs. C. You have contracted for Spanish interpreter and sign language interpreter. D. You do not feel compelled to answer every question asked 12. Comprehensive resource management is an example of what? build ceers les g and 11 een son - A ANIMS guideline OB ANIMS regulation c. One of the ICS principles D. Required emergency management practice 13. When developing yur emergency response plan, you should: A. Make plans on how and when to use your CERT and then ist VOADs as an alternate option B. Add the contact information for any VOAD in your region C. Determine which VOADs are the most effective organizations and establish relationships with them D. Investigate and assess which VOADs are in your region and then establish relationships with them, 14. For effective volunteer management, you should O A Pair volunteers with professional staff B. Be considerate and appreciative of people's time. C. Offer snacks and social time D. Use a lot of forms to collect information about your volunteers 15. In times of disaster, how can you handle the influx of spontaneous volunteers? ferent ay A Pair the volunteers with CERT members B. Direct the volunteers to the Red Cross C. Direct volunteers to Incident Command D. Establish a Volunteer Reception Center 16. Examples of Incident Command System (ICS) principles include: A. Federally mandated terminology, Integrated management plans, and resource management B. Comprehensive action plans, accountability measures, and communication plans C. Logistical planning, closed communications, and span of control OD. Integrated communications, accountability, and consolidated incident action plans 17. In the ics, what is the role of Incident Command (1C)? A Establishes tactics and handles operational resources B Tracks resources, including personnel collects Information C. Has responsibility for the incident sets the incident strategies and priorities D. Arranges for resources and needed services 18. Managing volunteers is not like managing professional first rosponders because ms, rebuild olunteers sed roles raining and not all ve been ssions on asters nity tilize A Volunteers have varying motivations and may have time limitations B. Volunteers do not belong to unions, C. Volunteers do not require supervision D. Volunteers have to bring their own equipment 19. Why should the CERT's capabilities be detailed in the Emergency Operations Plan? A. To ensure the locality can obtain federal funding for the CERT. B. To provide documentation for the TL about CERT duties. C. So everyone clearly understands how the CERT fits into the overall emergency management and response D. To minimize city liability during an incident 20. It's a good practice to: six different in the me way moting O A Place volunteers into jobs that best suit them and their training B. Assume volunteer training fully prepares volunteers C. Not hover over volunteers while they work D. Not use volunteers in emergency management training drills for first responders 21. Crowd management, traffic control, and food and water distribution are: A Not effective uses of volunteers B. All assignments that require additional training after CERT Basic C. Effective ways to use volunteers D.Tasks that require no training 22. Which of the following statements demonstrates effective volunteer management? d ictims, rebuild ly. volunteers needed roles ng training and or not all A You know you have motivated, trained volunteers, they do not require constant supervision B. You check on your volunteers at least hourly, look for assignments that best fit your volunteer skillsets and create opportunities for them to lead C. You do not have to check on your CERT volunteers very often they are trained and competent D. You check on volunteers frequently, with concern they are not fulfilling task objectives: you believe it's best to assign simple tasks, no matter the volunteers Interests, to ensure their safety 23. A group of volunteers from Operation Blessing arrive to assist with hurricane response Volunteers associated with an organization and are not CERT volunteers would be classified as: have been missions on disasters munity utilize A Spontaneous volunteers B Unainted volunteers C Contracted volunteers D. Alated volunteers and part of VOAD 24. Successful partnerships with VOADs include: six different In the me way A Frequent engagement, frequent communications, and a list of desired assistance B. Frequent communications, periodic meetings, and a list of expectations c. Early engagement froquent communications, and agreed mutual expectations D. Shared points of contact (POCs), frequent communications, and contractual expectations 25. What document should list the policies in place for CERT deployment in the jurisdiction, what it may be called upon to do, and what it will not be asked to do? pting ction A. The CERT SOP 3. The Area Response Framework C. The Emergency Operations Plan D. The ICS Planning