Question: please help me * 995 III. Analysis and Figures (25 points) Pizza Park is a chain of pizza restaurants that currently offers sit-down and take-out

please help me * 995 III. Analysis and Figures

please help me

* 995 III. Analysis and Figures (25 points) Pizza Park is a chain of pizza restaurants that currently offers sit-down and take-out service. Many customers have said that they would buy more pizzas from Pizza Park if it offered a delivery service. So one month ago, Pizza Park started to offer delivery service. However, they have received some complains about the delivery service. For example, customers complain that they can't get pizza on time, especially on Friday and Saturday. And sometimes the pizza received is cold and tastes bad (1) Please use the Cause-and-Effect Diagram (Fishbone diagram) to analyze the possible causes of delay in delivery from at least four aspects. (2) In order to further improve the service quality, the company decided to adopt the Service Blueprinting method. Please draw a basic Service Blueprinting figure for the pizza delivery service of the restaurant (including the whole process of receiving orders, production and distribution), identify potential failure points and propose solutions

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Pizza Park is a chain of pizza restaurants that currently offers sit-down and take-out service. Many customers have said that they would buy more pizzas from Pizza Park if it offered a delivery...

Please help with the case analysis. Need the answers in the next 4 hours. Questions to be answered: Based on the information and assumptions provided in the case, calculate the market potential for...

PLEASE ANSWER THE QUESTIONS (1-4). PLEASE SHOW SOLUTION IN EXCEL (WITH SOLUTIONS), IF NECESSARY. Case: South Beach Pizza: An Exercise in Translating Customer Requirements into Process Design...

guys these based on for pizza, can do for me for coffee shop by using this content. need help 5.0 Strategy and Implementation Summary Our strategy is based on delivering a strong customer value...

CASE 32 Panera Bread Company (2010): Still Rising Fortunes? Joyce P. Vincelette and Ellie A. Fogarty BREADESSENTIAL AND BASIC, but nonetheless specialhas transcended millennia. A master baker...

For Glass Boot, develop a vision and a mission statement that will drive the growth of this new company. Explain how your statements will be used by the company to ensure growth and achievement.200...

Please summarize the company. (size, history, areas of operation, performance and strategy) "I remain highly confident in our strategy and optimistic about the opportunity and potential of our...

Briefly explain the level and quality of the customer service at Patty's Pizzeria.How does it affect the marketing outcomes? Who are the potential customers and what are their key pressure points?...

Please use the following readings to answer the questions. Domino's Pizza: Business Continuity Strategy during the COVID-19 Pandemic ASSIGNMENT QUESTIONS 1. What are the strategically relevant...

FIN 300 Final: Moore?s Family Restaurant Case Study Note: All financial data in this case is found in the excel spreadsheet that goes along with this case study. A. Past & Current Operations ?Moore?s...

For each of the following, identify the primary GAAP that has been violated and explain why. 1. Delta Company prepared its first set of financial statements for the three years ended July 31, 2014....

The function f(x) = 4(1.8)" is an exponential function. Af(x) Ax a. Determine the value of the ratio i. From z = 0 to z = 1.5. Af(x) Ax ii. From z = 1.5 to 3. = Af(x) Ax = Af(x) Az = iii. From z = =...

6. One of your customers owes you a large amount of money on account from a sale made in November, Year 4. During January, you received notice that this customer has declared bankruptcy

When older adults have difficulty with transportation and communication, or may be reluctant to request needed assistance to which they are entitled, they may be in need of: Group of answer choices...