Please help me analyse this case. I have to identify collective bargaining terminologies either stated or implied. Explain new words in the case and relate it to Business Law.

1. Do I agree with what took place?
2. Why was certain information included in the case?
3. At what point in the case did things escalate? What was the cause of the escalation?
4. What are the main collective bargaining issues in the case? What are the secondary issues?
5. What were some other ways the issues could have been handled?
   

\fof the fight was prevention and the person responsible, the provocateur was dismissed. Persistent representation from other workers contin ued a nd the manager compromised by paying a gratuityr equal to redundancy:r pay entitlement as a form of compensation to Wilson for not contesting the dismissal while allowing the decision of suspension of James to stand. _._____________ Iornmsnt: The issues in the above matter ma}.r be summarized as follows: 1. A proper investigation of the matter was not undertaken and statements were not collected from ndtneeses to the incident. 2. Although mitigating circumstances may,F persuade a manager to mete out two levels of ptmishment to two workers engaged in the same misdemeanoun ultimately the important consideration is the degree of irwolvement of both workers in conundtling the Itiisdemeanour. 3. The payment of severance pay to one worker establishes a pro redent for handling future grievances of a similar nature, cape daily if there is strong representation from the members of the workforce in respect of any decision talsen by the manager: This should not be encouraged. 4. \"there union delegates, or even post delegates, are invoked, immediate consultation betweenthe management and the union is a most desirable course of action to maintain gee-d relations between both parlies._