Please help me answer the 3 questions. Thank you

Team-based approaches to work have generated excitement. Teams can increase productivity, improve quality, and reduce costs. In this activity, you will see a video about a truly team-based organization, One Smooth Stone. You will be able to recognize and understand a number of the chapter concepts about teams as you watch this organization in action.

Organizations have been using groups for a long time, but today's workplaces are different. Teams are used in many different ways, and to a far greater extent, than in the past. Exhibit 12.1 highlights just a few of the differences between the traditional work environment and the way true teams work today. Ideally, people are far more involved, they are better trained, cooperation is higher, and the culture is one of learning as well as producing.

The words group and team often are used interchangeably. Modern managers sometimes use the word teams to the point that it has become a clich; they talk about teams while skeptics perceive no real teamwork. Thus, making a distinction between groups and teams can be useful. A working group is a collection of people who work in the same area or have been drawn together to undertake a task but do not necessarily come together as a unit or achieve significant performance improvements. A real team is formed of people (usually a small number) with complementary skills who trust one another and are committed to a common purpose, common performance goals, and a common approach for which they hold themselves mutually accountable.

At One Smooth Stone, the team members need to be event planners and experts in each client's industry. This illustrates which aspect of the New Team Environment?

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Multiple Choice

working together instead of alone

jointly planning work

taking measured risks

needing broad skills and knowledge

basing rewards on teams

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At One Smooth Stone the customer's needs are the focus and no one person or group in the organization owns any problem. Rather, they all do. And they all have the latitude to solve it. In this respect, the environment at One Smooth Stone exemplifies high levels of

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Multiple Choice

bureaucracy.

control.

avoidance.

traditional work groups.

empowerment.

When One Smooth Stone carefully considers the question, "What are the relationships like among people inside your company?" it is getting at which aspect of team health?

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Multiple Choice

storming

performance norms

roles

scouting

cohesiveness