Please help me below with the case study for ISO $9001$:$2015$ lead auditor question below:

$16.$ Read the following then answer the questions based on the extract:

Two auditors are conducting an internal audit of the Quality Electronics and Elements Co$.($QEE$)$ system procedures. During the first day of the audit, the following observations were made. An outbound carton with obvious damage was examined by the auditor on the shipping dock. A shipment of six $(6)$ boxes to Allied Supply was returned because the customer$-$required certifications did not accompany the product.

Unsigned product verification documents were found on stored products.

Of three $(3)$ cartons found in the accepted materials station, only two of the cartons had labels indicating their contents. When the auditor pointed this out, a customer service representative immediately fixed the proper label to the one unlabelled carton. The auditor also found that $$Accepted Material Traveller Cards$$ were not attached to any of the cartons in the accepted materials station.

$16\mathrm{.}1$ Which department is responsible for determining whether an outbound product has been damaged in handling or storage?

A$.$ Inventory Control

B$.$ Quality Assurance

C$.$ Shipping

D$.$ Engineering