please help me doing this whole assignment containing 55 questions including mcqs and true false only, thankyou for your effort to be appreciated, need it asap!

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True/False Questions: 1. An organization chart is a diagram of the formal organization of a company. 2. The baby boomers brought about changes to food service as they passed from children to middle age. "Eatertainment" is a restaurant concept which combines entertainment and food service. 3. 4. Sanitation and housekeeping are primarily a front-of-the-house responsibility Advantages of being an independent operator are flexibility and fast decision making. 5. 6. 7 Chains can generally afford national TV advertising while independents usually cannot A food product that a chain coples another chain's product is considered a new product. An example of new product is a change in dcor Induding a new menu cover. 8 9. Branding is associated with "place" in the marketing mix. 10. Theme parks would be considered a part of the larger recreation segment of the hospitality industry. = 13 11 X 12 14 17. EL 10 11 Theme parks would be considered a part of the larger recreation segment of the hospitality industry. 10. 11. Most hospitals serve more meals to non-patients than patients, 12 It is the duty of restaurants to offer their customers only what is good for them on their menus. 13. A health claim usually relates the food to prevention of a specific disease. HACCP is a program designed to prevent food safety pmblems by identifying potential problem areas and dealing with them before a problem 14. can occur. 15. Less than 25% of business travellers are women 16. The food and beverage area contubate more to the profitability of a hotel than any other department. 17 Revpar refers to revenue per available room. 18 Limited service hotels do not have a full-service restaurant on premise 19 The most common reason for travel is business, and secondly, pleasure .-18O EFS A 100 AD 14 Outline 1 20. Secondary destinations draw people from nearby areas or induce people to stop "on their way by." 21. Primary destinations have a wide market and draw people from great distances. 22 The three types of service interaction are: mechanical, Indirect, and face-to-face. 23. The product view of service focuses on the interaction between the service organization and the guest. BIUS XX a. A 11 21:21 Multiple Choice Questions: = 1. A Tu Hi He H H ESP 15.0 11. Fl. 16 13 24. When we define the hospitality Industry, we mean a) any operation that provides food and/or shelter to people away from home. any operation that entertains guests with libemlity and good will. all types of hotels and restaurants. b) c) a) 25. The baby boom refers to the repeated surges in young children that result from an earlier genetion all coming of age more or less at the same time. the generation now aged 5 to 25 the surge in young children bom after World War II between 1946 and 1964 26. The Generation Y are the children of baby boomers b) the children bom during the "baby bust. the children bor immediately after the end of the baby boom. . OB AF OAN 2 27. In general, the enting and dining markets differ in that one serves biological needs and the other social needs. b) are the same because most restaurants fall into both categories c) are in each restaurant segment, but QSRs fall into the dining market. 28 The most notable example of a restaurant serving the eating market is fast food restaurants a) a b 0 b) cafeterias. theme restaurants a b De 29. Empowerment in the front of the house refers to the power management has to control the service transaction b) the right of the guest to personal satisfaction in the dining experience. giving employees enough discretion to favorably affect the guest's experience 30. A role not that of the front of the house is a) greeting b) food preparation c) cashiering 31. Standardized procedures in the compariy training programs of chain operations a) Increase the overall cost of training. do not work for unskilled jobs. often include interactive computer based progams. b) c) 32. The type of franchise that hospitality businesses buy is almost alwaysa a) trade name franchise. b) service franchise c) business format franchise ELISLE X X 21 33. The marketing mix consists of a) flexibility, differentiation, conceptualization and diversification b) product, price, place and promotion. c) Introduction, growth, maturity and dedine 34. The term "product" in the restaurant setting includes a) the total guest experience. b) the quality of the food c) the service of the food 35 a) When we speak of places as a part of the concept of "place," we gefer to distribution of products more widely. chain operation downscaled units b) 2 21.1518 - 1101 b) chain operation. c) downscaled units. 36. The newest medium used to advertise restaurants is a) television. b) radio. the Intemet. 37. Included under recreational food service a) are private clubs. b) are stadiums and arenas. c) is transportation. 38. The following statement is true about private clubs: Most private clubs tend to be similar Private clubs may be owned by members. Private clubs are open to the public. 39. Dietary schizophrenia refers to a person who a) is always on a diet. b) expresses Interest in nutrition but does not always choose healthful food when eating in restaurants c) demands that restaurants list nutritional information for each item on the menu. 40. A limited service hotel typically offers guest rooms only b) offers a wide range of facilities and amenities c) usually provides concierge service -SDJ10 CANO - OBLASF TAL 2 1 821 61 E8 | 10 | 11 41. Which of the following type of hotels offer an important extra service-transportation to and from the airport? a) Luxury hotels b) Downtown hotels c) Airport hotels a) 42. Vacation ownership is the slowest-growing segment in the travel industry. b) restricts the buyer to one property only. c) Is a type of shared ownership in which the buyer purchases the right to use a residential dwelling unit for a portion of the year. 43. The major source of profit in hotels is, in most cases, from room sales. food sales meeting and banquet sales b) ALDE is a type of shared ownership in which the buyer purchases the right to use a residential dwelling unit for a portion of the 43. The major source of profit in hotels is, in most cases, from a) room sales. b) food sales. Q c) meeting and banquet sales. 44. The department that is most crucial to the financial success of a typical hotel is the a) rooms department b) food and beverage department. c) accounting department 45. The department that is notified as soon as a guest checks out of a hotelis 3 2 1 x 121.145 FOTO 10 the bell staff a) b) bookkeeping housekeeping c) 46. In upper upscale hotels, the person who provides guest information is the a) valet. b) bell captain concierge c) 47. The written agreement between a hotel management company and the hotel owner is called a a) management contract b) independent contract c) franchise contact 48. A "target market is a) a type of advertising scheme. 1.3. ORSFS 11 ET A Tu Hi He Hy HA ES P22 14 5 10 101 1 3 A Clear BTUS X2 X A 4 2 21 21 1 48. A "target market is a) a type of advertising scheme. b) a specific guest segment and their needs c) focused on guest services. 49. The "upstain" guest is interested in a) the finer things in life and superior service b) food and beverage services and other amenities such as meeting rooms c) a clean, comfortable guest room, 50. In addition to the guest room, the downstairs guest is interested in a) anult high service level. a ground floor room with easy access to his or her car food and beverage services and other amenities such as meeting rooms b) c) b) a ground floor room with easy access to his or her car. food and beverage services and other amenities such as meeting room. c) 51. a) The tourism "multiplier" refers to the growth rate of tourism. the effect of repeated spending resulting from the initial tourism expenditure specific kinds of tourism promotion. b) 52. The definition of ecotourism is: tourism in a natural environment. tourist activities which promote and are friendly to the natural environment. any type of tourist activity which doesn't harm the environment, BE 53. Fales and festivals are examples of a) regional theme parks b) natural tourist destinations c) temporary tourist destinations 54. Service is a) b) the performance of the organization and its staff, from the guest's point of view, often produced in one place and then consumed at a later time. by definition, performed by people. c) 55. The hospitality product a) includes tangible goods and intangible services b) includes services only means that which can be consumed or physically used. c) LABLE