Question: please help me solve each question step by step This question is about the shampoo manufacturer described in Question #8. At a strategy planning meeting

$about the shampoo manufacturer described in Question \#8. At a strategy planning$

please help me solve each question step by step

This question is about the shampoo manufacturer described in Question \#8. At a strategy planning meeting with senior company managers, the operations manager proposed ideas for reducing the defection rate of retailers from 35% to 25%. If the defection rate decreases to 25%, how much will the value of a loyal customer (VLC) for the manufacturer increase? $6 $3 $15 $12 This question is about the shampoo manufacturer described in Question \#8. What is the value of a loyal customer (VLC) of the manufacturer's shampoo? [Note: the retailer is the customer in this case.] $42 $30 $70 $105

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