PLEASE HELP ME TO ANSWER THE QUESTIONS BELOW .

TOTAL QUALITY MANAGEMENT

Part 1 Multiple Choice. Write or mark the letter of the correct answer 2 points per correct answer.

1. Who developed the popular motivational theories that best explained the motivational needs in terms of 5 hierarchy of needs?

a) Abraham Maslow

b) Frederick Herzberg

c) Philip Crosby

d) Abraham Lincoln

2. Which of the following are motivators?

a) salary

b) certificate from the President

c) appreciation from customer

d) air-conditioned office

e) a and d only

f) b and c only

3. Which of the following is correct hierarchy of needs?

(a) survival, security, esteem, social, self actualization

(b) survival, security, social, esteem, self actualization

(c) security, survival, social, esteem, self actualization (d) security, survival, esteem, social, self actualization

4. Which of the following is correct?

(a) Satisfiers become dissatisfiers over time

(b) satisfiers become delighters over time

(c) Dissatisfiers become satisfiers over time

(d) dissatisfiers become delighters over time

5. Which of the following job-related factors were labelled dissatisfiers or hygiene factors?

(a) Job

(b) Job security

(c) Company policies

(d) All of the above choices

Part 2. Short Answer Questions. You are required to answer in brief all the questions.

1. Describe the role of employees' involvement in TQM by responding to the following:

(a) Why is employee involvement important to TQM?

(b) Why do we need employees to be involved?

2. Describe Herzberg's dissatisfiers and motivators.

3. Define the following briefly:

(a) teams

(b) performance

(c) reward

(d) motivation

(e) empowerment

4. Name two common barriers to team progress. Briefly discuss each barrier.

5. List the five levels in Maslow's hierarchy of needs and describe each level.